Conciliation
A consensual process before a sole independent conciliator appointed within 5 days, who must attempt resolution within 21 calendar days, extendable by 10 by written consent.
This one is not written up yet
The definition above is the short version. A full explanation — how it works, a worked example and the exam traps — is still being written. In the meantime the chapter below covers it in context.
Written up from the same chapter
- Action Taken ReportThe reply an entity must upload on SCORES saying what it did about an investor complaint — it is routed straight to the complainant and starts the clock on their right to ask for a review.
- Basis riskThe risk left over after hedging, because the exposure and the contract used to hedge it do not move identically — in size, in expiry date, or in what they are written on.
- Code of conductThe conduct obligations a broker accepts as a condition of registration — integrity, due skill and care, no manipulation, and a specific list of duties owed to the client and to other brokers.
- Delivery Instruction SlipThe signed form on which a beneficial owner instructs the DP to debit the demat account — no beneficiary account can be debited without one, whether the transfer is on-market or off-market.
- Enhanced Due DiligenceThe additional customer due diligence a Regulated Entity must perform where ML/TF risk is high — including source of wealth, Senior Management approval and enhanced ongoing monitoring.
- Investor CharterSEBI's published statement of what an investor is entitled to from an intermediary — the services, the rights, the dos and don'ts, and a table of activities with the timeline each one must be completed in.
Where this is taught
- Series VII · Chapter 7: Investor Grievances and Arbitrationintroduced here
- Series XVI · Chapter 10: Codes of Conduct and Investor Protection Measuresintroduced here
- Series VI · Chapter 13: Investor Servicesintroduced here
- Series IV · Chapter 10: Code of Conduct and Investor Protection Measuresintroduced here
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