NISM Series SEBI-ICE · Chapter 13: Grievance Redressal Agencies
L1 · FoundationFoundation — The table of activities and their regulators
The thirteen categories of activity in the chapter and the regulator or authority responsible for each, with the groupings that make them easy to remember.
14 min read · Worth 1% of the paper · Written from pages 65–65 of the official NISM workbook · Updated 17 September 2026
Chapter 13 — Grievance Redressal Agencies
Chapter 12 explained how to complain. This chapter answers the question that comes first: to whom.
It is a single table, and it is one of the most practically useful pages in the booklet — because a complaint filed with the wrong authority does not merely fail, it wastes months while the correct limitation period runs.
13.1 The table
The heading of the first column is worth noting: "Category of activity (whether REGISTERED / UNREGISTERED)." The table applies whether or not the entity involved is registered — which matters, because Chapter 11's frauds were all committed by unregistered entities and a victim still needs to know where to go.
| # | Category of activity | Concerned Regulator / Authority |
|---|---|---|
| 1 | Mobilization of Deposits by Non-Banking Finance Companies | Reserve Bank of India |
| 2 | Nidhi or mutual benefit society | Reserve Bank of India |
| 3 | Gold saving schemes launched by jewellers | MCA / Reserve Bank of India |
| 4 | Deposits accepted by Companies under Section 73 of the Companies Act | Ministry of Corporate Affairs (MCA) |
| 5 | Schemes offered by Cooperative Societies | State Governments |
| 6 | Chit Fund Business | State Governments |
| 7 | Multi-Level Marketing / Pyramid Marketing schemes | State Governments |
| 8 | Contract of Insurance | IRDAI |
| 9 | Unit Linked Insurance Plan | IRDAI |
| 10 | Pension Scheme or Insurance Scheme framed under EPF | PFRDA or IRDAI |
| 11 | New Pension System | PFRDA |
| 12 | Housing Finance Institutions | National Housing Bank |
| 13 | Grievances against companies, intermediaries in securities market, etc. | SEBI — www.scores.gov.in, and the SEBI Helpline: 1800 266 7575 or 1800 22 7575 |
13.2 Learning it in groups
Thirteen rows is more than anyone memorises one by one. Group them by authority instead.
RBI — two rows, both about deposit-taking outside banking
- Mobilization of deposits by NBFCs (row 1)
- Nidhi or mutual benefit society (row 2)
Chapter 4 already told you RBI's scope: it conducts "consolidated supervision of the financial sector in India, which is made up of COMMERCIAL BANKS, FINANCIAL INSTITUTIONS AND NON-BANKING FINANCE COMPANIES." Rows 1 and 2 are simply that sentence applied.
MCA — company deposits, and half of gold schemes
- Deposits accepted by Companies under Section 73 of the Companies Act (row 4)
- Gold saving schemes launched by jewellers — shared, MCA / RBI (row 3)
Row 3 is the only entry in the table with two authorities separated by a slash, and row 10 is the only one with two joined by "or". Both are examinable precisely because they are irregular.
State Governments — three rows, all local collective schemes
- Schemes offered by Cooperative Societies (row 5)
- Chit Fund Business (row 6)
- Multi-Level Marketing / Pyramid Marketing schemes (row 7)
This is the group most candidates get wrong, because all three feel like they should be central. They are not. And it matters in practice: Chapter 11's Sharada Chit Fund Scam in West Bengal falls squarely in row 6.
IRDAI — anything that is a contract of insurance
- Contract of Insurance (row 8)
- Unit Linked Insurance Plan (row 9)
Row 9 is worth pausing on. Chapter 6 described a ULIP as a "combination of insurance and an investment vehicle" in which "a portion of the premium... is utilized to provide insurance coverage... and the remaining portion invested in equity and debt instruments." The investment half does not move it to SEBI: a ULIP is regulated by IRDAI.
PFRDA — pensions
- New Pension System (row 11)
- Pension Scheme or Insurance Scheme framed under EPF — PFRDA or IRDAI (row 10)
Chapter 7 introduced PFRDA as "a statutory regulatory body established by an Act of Parliament of India with the charter to promote, develop and regulate pension sector in India."
National Housing Bank — one row, and a name that appears nowhere else
- Housing Finance Institutions (row 12)
This is the only mention of the National Housing Bank in the entire booklet, which makes it a favourite examination point. A grievance about a housing finance institution does not go to RBI or to MCA.
SEBI — the securities market
- Grievances against companies, intermediaries in securities market, etc. (row 13), through www.scores.gov.in and the toll-free helpline 1800 266 7575 or 1800 22 7575
Which is Chapter 12 in a single row.
13.3 The count that helps
| Authority | Rows |
|---|---|
| Reserve Bank of India | 2 (plus a share of row 3) |
| Ministry of Corporate Affairs | 1 (plus a share of row 3) |
| State Governments | 3 |
| IRDAI | 2 (plus a share of row 10) |
| PFRDA | 1 (plus a share of row 10) |
| National Housing Bank | 1 |
| SEBI | 1 |
Three rows for State Governments is the largest single block, and the one to fix in memory first.
13.4 Using the table
The principle behind every row is the one that has run through the booklet since Chapter 4: the grievance follows the sector's regulator. Banking, credit and deposit-taking outside banking go to RBI; companies and their deposits to MCA; local collective schemes to State Governments; insurance to IRDAI; pensions to PFRDA; housing finance to the National Housing Bank; and the securities market to SEBI.
And if a matter cannot be placed, Chapter 12 supplies the fallback. Among the SEBI helpline's listed services is "the regulators/authorities whom the investor has to approach for redressal of their grievances that are NOT UNDER SEBI PURVIEW. For example, RBI, IRDAI, PFRDA and MCA." One free call, in any of 8 languages, on all days from 9:30 a.m. to 5:30 p.m.
Think of it like this
Three rows belong to the State Government, and they are the ones people get wrong
Ask anyone who regulates a chit fund and the answer usually comes back "SEBI" or "RBI". It is neither.
| Activity | Authority |
|---|---|
| Schemes offered by Cooperative Societies | State Governments |
| Chit Fund Business | State Governments |
| Multi-Level Marketing / Pyramid Marketing schemes | State Governments |
Three of the thirteen rows — the largest single block in the table — sit with State Governments, and all three are the kind of local, collective, money-pooling arrangement that a town or a village actually runs on.
The practical significance is considerable. Chapter 11's first named Indian case, the Sharada Chit Fund Scam in West Bengal, falls in the second of those rows. A depositor in such a scheme who writes to SEBI or RBI has written to the wrong address — and, as Chapter 12 showed with its three-year limit, time spent in the wrong queue is time lost.
A useful way to hold it: if the scheme is a local pool of members' money, it is the State's.
A ULIP invests in equity and debt — and is still IRDAI's
Chapter 6 described a unit linked insurance plan as a "combination of insurance and an investment vehicle", in which "a portion of the premium paid by the policyholder is utilized to provide insurance coverage... and the remaining portion invested in EQUITY AND DEBT INSTRUMENTS."
So half of it looks like a securities market product. Does that make it SEBI's?
No. The table is unambiguous:
| Activity | Authority |
|---|---|
| Contract of Insurance | IRDAI |
| Unit Linked Insurance Plan | IRDAI |
The test is not what the money is invested in; it is what the contract is. A ULIP is a contract of insurance, and insurance belongs to the Insurance Regulatory and Development Authority of India, whose stated aims Chapter 6 gave as "to protect the interests of the insurance policy holders" and to ensure "systematic growth of the insurance industry."
The same reasoning explains row 10 — a pension or insurance scheme framed under EPF goes to PFRDA or IRDAI, depending on which of the two it is, and not to SEBI merely because a corpus is being invested somewhere.
The National Housing Bank appears once in the whole booklet
Row 12 is a single line, and it is the only time the National Housing Bank is mentioned anywhere in the fifteen chapters:
| Activity | Authority |
|---|---|
| Housing Finance Institutions | National Housing Bank |
That rarity is exactly why it gets examined. A grievance about a housing finance institution is not an RBI matter, even though housing finance looks like lending and Chapter 4 gave RBI "consolidated supervision of the financial sector... commercial banks, financial institutions and non-banking finance companies." Nor is it an MCA matter merely because the lender is a company.
Set it beside the other single-authority rows so the distinctions stay sharp:
| If the money went to… | Authority |
|---|---|
| An NBFC taking deposits | RBI |
| A company taking deposits under Section 73 of the Companies Act | MCA |
| A housing finance institution | National Housing Bank |
| A broker or listed company | SEBI |
Four lenders or takers of money, four different doors.
Two rows have two authorities — and they are irregular in different ways
Eleven of the thirteen rows name a single authority. Two do not, and each is irregular in its own way:
| Row | Activity | Authority |
|---|---|---|
| 3 | Gold saving schemes launched by jewellers | MCA / Reserve Bank of India |
| 10 | Pension Scheme or Insurance Scheme framed under EPF | PFRDA or IRDAI |
Row 3 uses a slash; row 10 uses the word "or". Both signal that the correct authority depends on the form the arrangement actually takes — a jeweller's scheme may be a company deposit matter (MCA) or a deposit-taking matter (RBI); a scheme framed under EPF may be a pension scheme (PFRDA) or an insurance scheme (IRDAI).
Examiners like irregular rows precisely because they resist a one-word answer. The safe approach is to remember the pair, not to guess one half of it.
And where the form genuinely cannot be determined, Chapter 12 gives the fallback: the SEBI helpline lists among its services "the regulators/authorities whom the investor has to approach for redressal of their grievances that are not under SEBI purview. For example, RBI, IRDAI, PFRDA and MCA." A free call on 1800 266 7575 or 1800 22 7575 settles it.
Registered or unregistered — the table applies either way
The first column of the table is headed: "Category of activity (WHETHER REGISTERED / UNREGISTERED)."
That parenthesis does a great deal of work, and it is easy to read past.
Chapter 11 described how Indian investors actually lose money: "many of the investors lost money because of the operation of UNREGISTERED ENTITIES offering investment schemes", naming the Sharada Chit Fund Scam and the illegal mobilization of funds by Sahara firms. Somebody defrauded by an unregistered chit fund might reasonably assume that no regulator is interested — after all, nobody registered anything.
The table says otherwise. It routes by activity, not by registration status. A chit fund is a State Government matter whether it was lawfully constituted or not; deposit-taking by an NBFC is RBI's business whether or not the entity bothered to register.
This is the difference between the two chapters. Chapter 11 tells you how to avoid an unregistered scheme. Chapter 13 tells you where to go when you did not — and the answer is never "nowhere".
Key terms in this chapter
- Category of activity
- The basis on which the table routes a grievance. The heading adds "whether registered / unregistered", so the routing does not depend on whether the entity concerned was ever registered.
- Chit fund business
- A local savings and borrowing arrangement among a group of subscribers. The concerned authority is the State Government — the category into which the Sharada Chit Fund Scam of Chapter 11 falls.
- Contract of insurance
- Any contract of insurance, for which the concerned authority is the Insurance Regulatory and Development Authority of India.
- Cooperative society schemes
- Schemes offered by cooperative societies, for which the concerned authority is the State Government.
- Deposits under Section 73 of the Companies Act
- Deposits accepted by companies under the Companies Act, for which the concerned authority is the Ministry of Corporate Affairs — not the RBI, even though the activity is deposit-taking.
- Gold saving scheme launched by a jeweller
- A scheme under which a customer pays instalments to a jeweller towards a future purchase. It is one of only two rows in the table with more than one authority — MCA / Reserve Bank of India.
- Ministry of Corporate Affairs (MCA)
- The authority for deposits accepted by companies under Section 73 of the Companies Act, and jointly with the RBI for gold saving schemes launched by jewellers. It is also named in the SEBI helpline's list of regulators for matters outside SEBI's purview.
- Multi-Level Marketing / Pyramid Marketing scheme
- A scheme in which participants recruit others and earn from their contributions. The concerned authority is the State Government.
- National Housing Bank
- The concerned authority for grievances relating to housing finance institutions — the only authority in the booklet that appears solely in this table.
- New Pension System
- The national pension arrangement introduced in Chapter 7, for which the concerned authority is the Pension Fund Regulatory and Development Authority.
- Nidhi or mutual benefit society
- A body that takes deposits from and lends to its own members. Grievances relating to it go to the Reserve Bank of India.
- Non-Banking Finance Company (NBFC)
- A company carrying on financial activity without being a bank. Mobilisation of deposits by NBFCs is a Reserve Bank of India matter, consistent with the RBI's consolidated supervision of commercial banks, financial institutions and non-banking finance companies.
- Pension or Insurance Scheme framed under EPF
- The second irregular row of the table, for which the concerned authority is PFRDA or IRDAI, depending on whether the scheme is a pension scheme or an insurance scheme.
- State Governments as regulator
- The authority for three of the thirteen categories in the table — cooperative society schemes, chit fund business, and multi-level or pyramid marketing schemes. It is the largest single block and the one most often misplaced.
- Unit Linked Insurance Plan (jurisdiction)
- A ULIP is regulated by IRDAI, notwithstanding that part of the premium is invested in equity and debt instruments. The test is the nature of the contract, not where the money is invested.
Check you have understood it
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Create a free accountOriginal explanatory writing based on the official NISM workbook for Series SEBI-ICE, which is published and copyrighted by NISM. Check figures against the current edition at nism.ac.in.